CUSTOMER SERVICE

Customer service

Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.

A customer service representative interacts with a company’s customers to provide them with information to address inquiries regarding products and services. In addition, they deal with and help resolve any customer complaints. … Usually, customer service representatives gather their information via a telephone call.
Good customer service is treating customers with a friendly, helpful attitude. … Good customer service means helping customers efficiently, in a friendly manner. It’s essential to be able to handle issues for customers and do your best to ensure they are satisfied

Customer Service Skills that Every Employee Needs

  • Attentiveness. …
  • Clear communication skills. …
  • Knowledge of the Product. …
  • Ability to use positive language. …
  • Acting skills. …
  • Time management skills. …
  • Ability to ‘read’ customers.

WORK :-

  • Open and maintain customer accounts by recording account information

  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

  • Maintain financial accounts by processing customer adjustments

  • Recommend potential products or services to management by collecting customer information and analyzing customer needs

  • Prepare product or service reports by collecting and analyzing customer information

  • Contribute to team effort by accomplishing related results as needed

  • Manage large amounts of incoming calls

  • Generate sales leads

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • Cancel or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Place or cancel orders

  • Answer questions about war

 

 

SPECIAL OFFER

Product 5

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem